Refund Policy

Effective Date: 4/1/2026

At The KOATure (King & Queen of All Trades), we take pride in delivering premium, made-to-order products and services. Due to the nature of our offerings, all return and refund requests are handled with strict quality control standards.

By placing an order, you agree to the terms outlined below.

All Sales Are Final (With Conditional Exceptions)

All sales are considered final.

However, return requests may be reviewed on a case-by-case basis by our Quality Assurance Team.

Submission of a request does not guarantee approval.

Return Eligibility Window

Requests for returns must be submitted within 7 days of confirmed delivery.

Requests submitted after this window will not be considered.

Return Conditions (Strict Requirements)

To be considered for a return, items must be:

Unworn and unused
In original condition
Tags attached
Returned in original packaging

Items that show any signs of wear, damage, alteration, or use will be denied.

Restocking Fee Requirement

Approved returns are subject to a mandatory restocking fee.

The restocking fee must be paid prior to return approval
Failure to complete this step will result in denial of the return request

Non-Refundable Items

The following items are not eligible for refund or return:

Custom or modified orders (any deviation from original design)
Made-to-order items (standard production items)
Items with sizing issues due to customer selection

Customers are responsible for selecting the correct size at the time of purchase.

If sizing is unavailable, customers are expected to contact The KOATure prior to purchase for resolution.

Refund Method

Approved returns will be issued as:

Store Credit, or
Exchange (item must meet all return conditions)

Refunds to original payment methods are not guaranteed and are issued only at the discretion of The KOATure.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

You must contact us within 48 hours of delivery
Include photo evidence of the issue

All claims are reviewed on a case-by-case basis.

Resolutions may include:

Replacement
Store credit
Alternative resolution at our discretion

Return Shipping

Return shipping responsibility is determined on a case-by-case basis.

The KOATure reserves the right to:

Require the customer to cover return shipping
Provide a return label at our discretion

Chargebacks & Dispute Policy

By completing a purchase, you agree to this policy.

Initiating a chargeback without contacting The KOATure first to resolve the issue is considered a violation of this agreement.

We reserve the right to:

Provide this policy as evidence in dispute claims
Deny future service or orders
Take further action if fraudulent activity is suspected

Photography & Firearms Training Services

Due to the nature of service-based bookings:

All bookings are non-refundable once confirmed
Deposits are non-refundable
One (1) reschedule is permitted
- Must be requested 24–48 hours in advance

Failure to provide proper notice may result in forfeiture of the booking.

Policy Enforcement

The KOATure reserves the right to refuse any return, refund, or exchange that does not meet the conditions outlined in this policy.

All decisions made by The KOATure Quality Assurance Team are final.