Shipping Policy

Effective Date: 4/1/2026

At The KOATure (King & Queen of All Trades), every product is crafted with intention and prepared specifically for you. Please review our shipping policy carefully to understand how your order is processed and delivered.

Order Processing Time

All items are made to order.

Orders are processed within 48–72 hours (2–3 business days) from the time of purchase.
Processing time does not include shipping time.

Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Method & Delivery

We currently ship within the United States using trusted carriers such as UPS (carrier subject to change based on operational needs).

Shipping rates are calculated as a flat rate at checkout.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Estimated Delivery Time

Delivery times may vary depending on location and carrier operations.

While most shipments arrive within standard carrier timeframes, The KOATure does not guarantee delivery dates.

Delays may occur due to:

Carrier issues
Weather conditions
High order volume
Holidays or unforeseen circumstances

Shipping Address Accuracy (Customer Responsibility)

Customers are fully responsible for providing an accurate and complete shipping address at checkout.

The KOATure is not responsible for:

Incorrect or incomplete addresses
Orders shipped to the wrong address due to customer error

If an order is returned due to an invalid address, the customer will be responsible for any reshipping fees.

P.O. Boxes

At this time, P.O. Box addresses are not accepted.
Customers must provide a valid residential or commercial shipping address.

Tracking & Delivery Confirmation

Once your package is shipped, a tracking number will be provided.

It is the customer’s responsibility to monitor the shipment and ensure receipt of the package.

Signature Confirmation (High-Value Orders)

For certain orders, signature confirmation may be required upon delivery.

This requirement is determined at the sole discretion of The KOATure based on order value, risk factors, or operational considerations.

Failure to complete signature confirmation may result in delays or returned shipments.

Lost or Stolen Packages

Once a package is marked as “Delivered” by the carrier, The KOATure is not responsible for lost or stolen items.

We recommend:

Shipping to a secure location
Monitoring tracking updates closely

If an issue arises, customers should contact the shipping carrier directly to file a claim.

Shipping Delays Disclaimer

The KOATure is not liable for delays caused by carriers or external factors outside of our control.

We will always make reasonable efforts to ensure timely fulfillment, but delivery timelines are ultimately managed by the shipping provider.

Shipping Availability

We currently ship within the United States only.

International shipping options may be introduced in the future.